GENERATOR , CHAINSAW , AND PRESSURE WASHER SUPERSTORE! GENERATORS , PRESSURE WASHERS , CHAINSAWS , CHAIN SAW , CHAIN SAWS , POWER WASHER , PORTABLE , ELECTRIC , ELECTRICAL , DIESEL , POWER , GAS , RV , PROPANE , NATURAL GAS , STANDBY , PTO , BACKUP !
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Privacy Policy & General information Southwest Trading takes your privacy very seriously. We will not share any information about you or your transaction with any other persons or third party which is not required to properly fulfill or ship your order. Your transaction and personal information is as important to us as it is to you! At Southwest Trading your satisfaction is also very important to us and every employee is dedicated to making your shopping experience a pleasant one before and after the sale! All we ask in return is that you take a moment to read the information below. These policies are in place to protect you as the purchaser and us as the vendor from potential losses due to shipping damage , credit card fraud etc. Customer
information, whether public or private, will not be sold, exchanged,
transferred, or given to any other company for any reason whatsoever,
without the consent of the customer, other than for the express purpose
of delivering the purchased product or service requested by the
customer. Thank You in advance! ================================================ Cancellations
ORDERS
MUST BE CANCELLED VIA EMAIL AND TELEPHONE!! ON RARE OCCASION WE DON’T
RECEIVE YOUR MESSAGE SO IF YOU NEED TO CANCEL YOUR ORDER, YOU MUST DO
BOTH!! Your order may be cancelled at any time with the exception of the Following. Once your order has shipped it is not able to be cancelled , its already on its way to you............ so enjoy it! Refused shipments will be subject to 20% restocking fee and freight charges in both directions. To cancel orders use this email link: CANCEL ORDER and then call 800-691-1519. You must provide us with your name, order number and date of order. ================================================
================================================ Damages Damages are rare but can happen. Damage must be reported for your protection within 48HRS of delivery of your shipment. INSPECT YOUR SHIPMENT FOR DAMAGE WHEN YOU RECIEVE IT! NOT 3 DAYS LATER!!!. HELP US HELP YOU! FAILURE
TO REPORT DAMAGE WITHIN DESCRIBED TIME FRAME BY E-MAIL OR FAX WILL
RESULT IN YOU HAVING TO FILE THE CLAIM AND "ATTEMPT" TO COLLECT FROM
THE SHIPPING COMPANY AT THE EXPENSE OF YOUR TIME AND MONEY!!! To file a DAMAGE CLAIM for shipments you signed for (have been delivered) , use this link to file via email DAMAGED SHIPMENTor you may fax your claim to(801) 466-6981 you MUST include your Name
and order #. Your order # was given to you at the time you placed your
order on the phone or was sent to you on via the e-mail address you
supplied when you placed your order on-line (see your confirmation) and
a brief desciption of the damage If it is a TRUCK SHIPMENT,
note the damage or shortage (IN DETAIL) and the number of boxes you
received on the BILL OF LADING. If the Shipment appears to be in less
than good shape open it in front of the truck driver before you sign
for it, if it is damaged refuse it! Then use this link to notify us of the refusal due to damage via email Please include your order# REFUSED SHIPMENT DUE TO DAMAGE We will contact you for reshipment IN THE EVENT OF A DAMAGED SHIPMENT EITHER UPS OR TRUCK ,SAVE ALL OF THE BOXES AND PACKAGING MATERIALS No claim will be accepted by the shipping company if you fail to do this! Meaning you own damaged product. ================================================ Orders and shipping times Orders may be placed ON-LINE, by telephone or fax. Your Credit card will be charged
upon receipt of your order if it is reasonably expected to ship within
the next 30 days. Delays however uncommon, can be due to manufactures
back order, difficulty in security and or address verification, pay by
check processing (see payment information) or high shipping volumes due
to holidays, storm activity etc. If
you were quoted a shipping time keep in mind it is an average or
approximate shipping time. Southwest Trading does not guarantee
shipping times AIR, GROUND, OR TRUCK. UPS Nextday, 2nd day, 3rd day and all other Air shipments MUST BE RECEIVED
before 12:00pm in order to ship same day. Orders received after 12:00pm
will be shipped the following day THIS IS ASSUMING THE ITEMS ORDERED
ARE IN STOCK. If the items are not in stock you will be contacted via
your e-mail address you supplied. ================================================
Shipments Check your Airborne, UPS or Fedex shipment or truck shipment in carefully, do not sign for boxes you did not receive. Do not let others sign for your shipments. All Shipments require a signature at time of delivery!. ================================================
We
accept VISA, MASTER CARD, AMERICAN EXPRESS, OPTIMA and DISCOVER,
VERIFIABLE Cashiers Checks, and Money Orders, all of which will allow
orders to be processed immediately. Pay-By-Check, Personal check,
Business check, and Bank Check ( OR ANY OTHER TYPE OF CHECKS ) are also
accepted, however these options require 15 working days (21 calendar days) to clear the bank before items will be shipped. PURCHASE ORDERS, OFFER OF TERMS OR OTHER FORMS OF PAYMENT ARE NOT ACCEPTED . For more information e-mail Contact Us or call (800) 691-1519 Note: Note: ================================================
SHIPPING IS NOT INCLUDED ON MOST ITEMS WE SELL, AND IS CHARGED IN ADDITION TO THE PRICE OF THE ITEM. However, there are certain items, which, due to their size and weight, current market conditions, or agreements with the manufacturers, are available with FREE SHIPPING. THESE ITEMS ARE CONSPICUOUSLY LABELED AS HAVING FREE SHIPPING. UNLESS AN ITEM IS MARKED AS OFFERING FREE SHIPPING, THEN SHIPPING CHARGES **WILL** APPLY. Shipping can be calculated on any item, at any time, by simply clicking the "Add to Cart" button associated with that item. The screen that results will show clearly what, if any, shipping charges may apply to the purchase of that item. Please note that there are often difference between shipping charges to a commercial address, and shipping charges to a residential address. If you incorrectly represent that a residential address is a commercial address, then additional shipping charges WILL apply to your order, and WILL BE ADDED at the time your order is processed. Home based businesses ARE NOT commercial addresses, unless a truck driver can turn around a semi-truck with a 50 foot trailer in your front yard, and you have a loading dock and fork lift to accept delivery of items over 150 lbs, and are zoned as "Commercial" property within you county of residence. On items where Free Shipping is offered or included in the price, this offer is valid only for the 48 contiguous United States.
This specifically refers ONLY to those states whose combined boundaries
are the Atlantic Ocean to the East, the Pacific Ocean to the West,
Canada to the North, and Mexico to the South, and are connected only to
one another without any other countries or sea routes in between. This specifically excludes Alaska, Hawaii, Puerto Rico, Guam, Fiji, Virgin Islands,
Zanzabar, TimBukToo, Mount Kilimanjaro, Dakar, the North Pole, Siberia,
Lama temples in Tibet, all points of the Iditarod trail, anywhere in
the Gobi desert, religious missions serving headhunters in the south
pacific, revolutionary countries in south America, any country where
blue helmeted UN peace keeping forces are operating, anyplace where the
local population may take you hostage or eat you for dinner, orbiting
space stations, most places where a Satellite GPS is required to figure
out where the heck you are - and anywhere else which is not part of the
48 continuous United States. It is possible to ship to any or all of
these locations, however you will need to call us for assistance, and
your rate will be calculated based upon the best rate available to us.
If you still cannot determine if FREE SHIPPING applies to your
situation, PLEASE CALL US and we will be happy to assist. (Sorry for
the lengthy description - but you would not even BELIEVE the phone
calls we get here at Southwest Trading wanting free shipping!) WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE, AT ANY TIME, FOR ANY REASON. LEGAL BY
PLACING AN ORDER EITHER ON-LINE, BY PHONE, OR BY FAX YOU ARE STATING
THAT YOU UNDERSTAND AND AGREE TO THE TERMS SET-FORTH IN THE COMPANY POLICIES IN THERE ENTIRETY. INVALIDITY.
At
Southwest Trading, we're real people with real experience and real
answers. To place an order or for questions, call us toll free or drop
us an e-mail. ============================================= CAGE#: 0PG39 DUNS#: 603184573
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Copyright
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